Terms & Conditions

Introduction

These Terms and Conditions govern your use of the website and services provided by J Sons & Co. By accessing our website or engaging our services, you agree to be legally bound by these terms.

Please read this document carefully before using our services. If you do not agree with any part of these terms, you should not proceed with using our website or services.

Company Information

J Sons & Co. is a service provider specialising in air conditioning, refrigeration, building, renovation and facilities management services across the UK and UAE.

For any queries, you may contact us via:
Email: info@jsonsco.com
Phone: +44 20 8050 7969

Definitions

For the purpose of these Terms and Conditions:

• “Company”, “we”, “us”, “our” refers to J Sons & Co.
• “Customer”, “you” refers to any individual or business using our services
• “Services” refers to all air conditioning, building, maintenance and related services provided by us
• “Website” refers to our official website and all its pages

Scope of Services

J Sons & Co. provides a range of services including but not limited to:

• Air conditioning installation, maintenance and repair
• Heating and ventilation solutions
• Refrigeration and cold room services
• Building maintenance and refurbishment
• Renovation and fit-out services
• Facilities management and MEP (Mechanical, Electrical & Plumbing) services

All services are subject to availability and agreement between both parties.

Service Agreement

A service agreement is formed when:

• You request a quote and we accept it or
• You confirm a booking for our services

We reserve the right to decline any request without obligation to provide a reason.

All quotations provided are valid for a limited period unless otherwise stated.

Pricing & Payment

• All prices are provided based on project scope and requirements
• Prices may vary depending on location, materials and service complexity
• Payment terms will be agreed prior to commencing work
• Invoices must be paid within the agreed timeframe

Failure to make payment may result in delays, suspension, or cancellation of services.

Cancellations & Changes

• You may cancel or modify a booking before work begins by notifying us in advance
• Once services have commenced, cancellation may incur charges depending on the work completed
• Any changes to scope must be agreed in writing

Service Delivery

We aim to deliver all services within agreed timelines. However:

• Delays may occur due to unforeseen circumstances
• We are not liable for delays caused by factors beyond our control

Customers are responsible for providing accurate information and access to the property where required.

Customer Responsibilities

You agree to:

• Provide accurate and complete information
• Ensure access to the site or property
• Follow any safety instructions provided by our team

Failure to comply may affect service delivery.

Quality & Warranty

We are committed to delivering high-quality services.

• Work will be carried out by qualified professionals
• Any issues should be reported within a reasonable time
• Warranty terms (if applicable) will be shared at the time of service

This does not cover damage caused by misuse, external factors or third parties.

Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect or consequential losses
• We are not responsible for loss of business, profit or data
• Our liability is limited to the value of the services provided

Nothing in these terms excludes liability for death, personal injury or fraud caused by negligence.

Health & Safety

We follow strict health and safety standards during all operations.

Customers must ensure that the work environment is safe and free from hazards that may impact service delivery.

Data Protection & Privacy

We respect your privacy and handle your data in accordance with applicable data protection laws, including UK GDPR.

Please refer to our Privacy Policy for detailed information on how we collect and use your data.

Third-Party Services

We may use third-party providers to support certain aspects of our services.

We are not responsible for the actions or policies of third-party providers.

Force Majeure

We are not liable for failure or delay in performance caused by events beyond our control, including but not limited to:

• Natural disasters
• Government restrictions
• Supply chain disruptions
• Labour shortages

Website Usage

By using our website, you agree:

• Not to misuse or attempt to damage the website
• Not to engage in unlawful or harmful activities
• That all content is for general information purposes only

Intellectual Property

All website content, including text, images and branding, is the property of J Sons & Co.

You may not copy, reproduce or distribute any content without permission.

Changes to Terms

We reserve the right to update these Terms and Conditions at any time.

Changes will be effective immediately upon posting on the website.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales.

Complaints & Contact

We aim to provide excellent service at all times.

If you have any concerns or complaints, please contact us:

J Sons & Co.
Email: info@jsonsco.com
Phone: +44 20 8050 7969

We will aim to respond promptly and resolve issues in a professional manner.